Return & Cancellation Policy
We believe in clear, fair, and transparent terms. Here’s how cancellations, refunds, and service credits work for our website development, hosting, and performance marketing services.
*Where applicable; see details below.
Our Commitment to Fairness
We aim to provide exceptional value while keeping policies straightforward and easy to understand.
What This Policy Covers
- Project-based services (e.g., Website Design/Development)
- Recurring services (e.g., Hosting, Security & Uptime, SEO/Marketing Retainers)
- Add-ons & one-time tasks (e.g., audits, fixes, consultations)
Note: This page summarizes our typical terms. Any signed Master Services Agreement (MSA), Statement of Work (SOW), or Order Form takes precedence.
Eligibility & Timelines
| Service Type | If You Cancel… | Refund / Credit | Notes |
|---|---|---|---|
| Project-Based (Website/Redesign/Custom Dev) |
Before work begins | 100% refund | Minus any third-party non-recoverable fees upon request and proof. |
| Project-Based | After kickoff, within 14 days | Pro-rated credit | Credit equals paid amount minus completed milestones and incurred costs. |
| Project-Based | After 14 days or major milestone delivered | Non-refundable | We’ll provide a handoff package of all completed work to date. |
| Recurring (Hosting, Security & Uptime, SEO/Marketing) |
Anytime before next renewal | No further charges | Service remains active through current paid term; no partial refunds for time used. |
| Recurring | After renewal posts | Non-refundable | We can schedule end-of-term cancellation so it doesn’t renew again. |
| One-Time Tasks (audits, fixes, consults) |
Before delivery | Pro-rated credit | Based on time spent and any third-party costs. |
Third-party fees (domains, licenses, ad spend, stock assets, etc.) are typically non-refundable once purchased.
Start a Cancellation/Refund
- Email support@elevatedinternetgroup.com from your account email.
- Include your project name, invoice number, and a brief reason.
- We’ll confirm eligibility and outline next steps within 1–2 business days.
How Credits Work
Approved credits can be applied to future services (hosting, security, updates), and remain valid for 12 months from the issue date unless your contract states otherwise.
We’ll Make It Right
If something misses the mark, we’ll prioritize fixes within scope. When a refund isn’t appropriate (e.g., delivered work), we often offer reasonable revisions or credits.
Return & Cancellation — FAQs
Can I get a full refund on a project?
Yes—if you cancel before work begins, we can issue a full refund, excluding any non-recoverable third-party costs (if applicable).
What if you already started my project?
If you cancel within 14 days of kickoff and work has begun, we’ll calculate a pro-rated credit based on completed milestones and costs incurred.
Are monthly services refundable?
Monthly/recurring services (hosting, security, SEO/marketing) are non-refundable once the term has started. You can cancel anytime before renewal to stop future charges.
What about domains, licenses, or third-party fees?
Items we purchase on your behalf (domains, software licenses, ad spend, stock assets) are generally non-refundable once issued or used.
How long do refunds take to process?
Approved refunds are typically processed within 5–10 business days to the original payment method. Timelines may vary by bank or processor.
Can I dispute a charge with my bank?
Please contact us first—we resolve issues quickly and transparently. Bank chargebacks can delay resolution. We’ll provide documentation for a fair outcome.
What governs if this page conflicts with my agreement?
Your signed Master Services Agreement (MSA), Statement of Work (SOW), or Order Form prevails over this summary page.
Need help with a cancellation or refund?
We’ll review your account and discuss the best path forward—fast.
This policy may be updated from time to time. Last updated: October 12, 2025.
