Terms & Conditions
These Terms & Conditions govern the use of Elevated Internet Group’s website, proposals, subscriptions, and services, including website design, website development, website hosting, website maintenance, website backups and recovery support, SEO services, paid advertising management, consulting, and related digital services.
By accessing this website, submitting a form, requesting a quote, paying an invoice, or using any Elevated Internet Group service, you agree to these Terms & Conditions, our Privacy Policy, and any signed proposal, statement of work, invoice, order form, or other written agreement that applies to your services.
1. Agreement Overview
These Terms & Conditions apply to all visitors, leads, customers, subscribers, and users of Elevated Internet Group’s website and services. If you enter into a separate written agreement with Elevated Internet Group, that written agreement controls to the extent of any direct conflict with this page.
If a proposal, statement of work, estimate, invoice, order form, onboarding form, maintenance plan, hosting plan, marketing plan, or other written document contains service-specific terms, those terms are incorporated into this agreement by reference.
These Terms & Conditions explain how Elevated Internet Group’s services, billing, responsibilities, and legal policies apply to website visitors and clients.
2. Definitions
“Company,” “Elevated,” “we,” “us,” or “our”: Elevated Internet Group.
“Client,” “you,” or “your”: any customer, prospect, subscriber, or user receiving services or using this website.
“Services”: all paid or unpaid services, including design, development, hosting, maintenance, backups, recovery support, SEO, paid ads, consulting, and support.
“Deliverables”: website files, layouts, copy, graphics, code, strategy documents, reports, campaigns, configurations, and other materials produced by Elevated.
3. Eligibility and Authority
You represent that you are at least 18 years old and have authority to act for yourself or the business entity you represent. If you are acting on behalf of a company, organization, or client, you represent that you have authority to bind that party to this agreement.
4. Website Use
You may use this website only for lawful purposes. You may not misuse the site, interfere with its operation, attempt unauthorized access, submit malicious code, scrape content without permission, or use the site in a way that harms Elevated Internet Group or others.
5. Services and Scope of Work
Website Design and Development
- Project scope is limited to the pages, features, revisions, and deliverables listed in the applicable written quote or agreement.
- Anything not specifically included in writing is outside scope and may require a separate fee.
- Custom requests, added revisions, additional pages, third-party integrations, extra content, emergency work, and post-launch tasks may be billed separately.
- Quoted timelines are estimates, not guarantees, and depend on client responsiveness, content delivery, approvals, and third-party dependencies.
Website Maintenance, Support, Backups, and Recovery
- Maintenance plans cover only the tasks expressly included in the selected plan or written service description.
- Support does not include unlimited redesigns, unlimited development, emergency after-hours work, or services not listed in writing.
- Backups and recovery services are provided on a commercially reasonable or best-effort basis unless a separate written SLA states otherwise.
- No backup, archive, restore point, or recovery process is guaranteed to prevent all loss, corruption, omission, compromise, or downtime.
6. Payment Terms, Billing, Renewals, and Collections
Deposits and Project Payments
Projects may require a deposit or milestone payments. Work may begin only after the required initial payment is received. Unless otherwise stated in writing, invoices are due upon receipt.
Recurring Services
Hosting, maintenance, SEO, paid ads management, and similar recurring services are billed in advance and renew automatically by billing period unless canceled in accordance with the applicable plan terms or written agreement.
Late Payments
Late or declined payments may result in service interruption, account suspension, removal of access, delayed work, or cancellation. Elevated may charge reasonable late fees, collection costs, returned payment fees, and attorney fees where permitted by law and contract.
7. Refunds, Chargebacks, and Payment Disputes
Except where a separate written refund policy applies, payments made for time reserved, strategy work, custom creative work, implementation, hosting setup, migrations, maintenance, paid ads management, consulting, and other earned services are non-refundable once work has begun or the applicable billing period has started.
Initiating an improper chargeback or payment reversal after services were rendered, time was reserved, or access was provided may be treated as a material breach. Elevated may suspend services, revoke deliverable licenses, contest the dispute, and pursue recovery of unpaid amounts, chargeback fees, collection costs, and related expenses where permitted by law.
8. Client Responsibilities, Approvals, and Ownership
You are responsible for providing accurate content, lawful materials, timely feedback, timely approvals, access credentials, and any required business information. You represent that you have the right to use any text, logos, graphics, media, trademarks, photographs, testimonials, and other materials you provide.
Delays in content, approvals, access, payment, or communication may delay the project, affect launch timing, and require rescheduling.
Ownership and License
- Upon full payment of all amounts due, Client receives ownership of final approved custom deliverables created specifically for Client, except for excluded materials below.
- Elevated retains ownership of pre-existing tools, templates, processes, know-how, systems, reusable code, frameworks, internal methods, and other proprietary materials.
- Third-party plugins, stock assets, fonts, themes, licensed software, advertising platforms, and open-source components remain subject to their own licenses.
- Until all invoices are paid in full, Elevated retains all rights, title, interest, and license control over unpaid deliverables to the maximum extent permitted by law.
9. Website Hosting, Uptime, Security, Outages, Backups, and Data Loss
Hosting Disclaimers and Limits
- Unless Elevated has expressly provided a signed service level agreement, hosting is provided on an as-available and as-performed basis.
- We do not guarantee uninterrupted, error-free, or always-available hosting, server access, email delivery, DNS propagation, domain functionality, uptime percentages, security outcomes, backup success, or speed metrics.
- Temporary interruptions may occur due to scheduled maintenance, emergency maintenance, upstream provider outages, attacks, acts of God, utility failures, hardware failures, software conflicts, internet failures, domain issues, email filtering, or other causes beyond our reasonable control.
Data, Backups, and Recovery
- Client remains ultimately responsible for maintaining its own independent copies of critical business data, content, databases, emails, and records unless a separate written agreement expressly shifts that responsibility.
- Even where backups are provided, Elevated is not liable for incomplete backups, corrupted backups, failed restorations, overwritten files, database issues, missing emails, or loss caused by user actions, third-party systems, malware, hosting failures, or events outside our control.
- Recovery assistance is not a promise of full restoration, unchanged functionality, preserved rankings, preserved integrations, or unchanged performance.
Security Disclaimer
Elevated may implement reasonable website security practices, monitoring, updates, and preventative measures. However, no website, plugin stack, server, email system, platform, or digital service can be guaranteed to be hack-proof, breach-proof, malware-proof, or immune from unauthorized access, abuse, service interruptions, or data compromise.
Suspension and Protective Action
Elevated may suspend, restrict, block, disconnect, or remove hosting-related services if we reasonably believe doing so is necessary to protect the client, our systems, other customers, service stability, legal compliance, or third-party provider requirements. We are not liable for losses caused by protective action taken in good faith.
10. Marketing, SEO, Paid Advertising, Leads, and Results Disclaimer
SEO Services
SEO involves variables outside Elevated’s control, including search engine algorithms, competition, site history, content quality, platform limitations, third-party actions, market changes, user behavior, and indexing behavior. Elevated does not guarantee first-page rankings, specific positions, traffic levels, leads, sales, conversions, domain authority growth, indexing speed, or business outcomes.
Paid Ads Management
Paid advertising performance depends on many variables, including budget, competition, creative quality, landing page quality, audience quality, platform rules, auction conditions, seasonality, and tracking integrity. Elevated does not guarantee ad approval, impression volume, click volume, cost per lead, ROAS, revenue, profit, closed deals, or any specific campaign results.
Third-Party Platforms
Elevated is not responsible for actions, outages, account restrictions, ad disapprovals, policy enforcement, suspensions, data reporting differences, algorithm changes, account shutdowns, or other actions by Google, Meta, Microsoft, WordPress, plugin vendors, payment processors, registrars, hosting vendors, analytics providers, or any other third party.
11. No Earnings, Revenue, Lead, or Performance Guarantees
Any examples, case studies, projections, illustrations, testimonials, statements of possible improvement, or references to website growth, lead generation, rankings, conversions, sales, or performance are provided for general informational purposes only and are not guarantees of future results. Actual outcomes vary substantially from business to business.
Client is solely responsible for business operations, pricing, close rates, follow-up quality, customer service, compliance, fulfillment, staffing, and all other business factors outside Elevated’s direct service scope.
12. Third-Party Tools, Vendors, Domains, Plugins, and Integrations
Many services depend on third-party products or vendors, including registrars, hosts, email providers, analytics tools, ad platforms, themes, plugins, SSL providers, CRMs, booking systems, chat systems, payment processors, and stock asset libraries.
Elevated does not own or control those platforms and is not liable for their failures, security incidents, outages, licensing changes, discontinued products, price changes, updates, bugs, policy changes, API changes, access issues, or removal of features.
Client is responsible for paying third-party fees unless otherwise stated in writing. Elevated may recommend third-party tools, but recommendations do not create a warranty, endorsement, or guarantee of suitability, uptime, compliance, profitability, or long-term compatibility.
13. Warranties, Disclaimer of Warranties, Indemnification, and Limitation of Liability
Disclaimer of Warranties
To the fullest extent permitted by law, Elevated Internet Group provides its website, services, deliverables, advice, reports, hosting, maintenance, and related work on an “as is,” “as available,” and “with all faults” basis, except to the extent a separate written agreement expressly states otherwise.
Elevated disclaims all implied warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted availability, data accuracy, backup success, error-free performance, security, and results.
Client Indemnification
Client agrees to defend, indemnify, and hold harmless Elevated Internet Group and its owners, employees, contractors, and affiliates from and against claims, liabilities, damages, losses, judgments, fines, penalties, costs, and expenses, including reasonable attorney fees, arising out of or related to:
- client content, client products, client services, or client business practices;
- copyright, trademark, privacy, advertising, accessibility, or compliance issues tied to materials or instructions supplied by Client;
- Client’s misuse of deliverables, hosting, marketing systems, or third-party platforms;
- Client’s breach of these Terms or any written agreement.
14. Limitation of Liability
To the fullest extent permitted by law, Elevated Internet Group shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or speculative damages, including lost profits, lost revenue, lost data, lost business opportunity, reputational harm, loss of goodwill, campaign underperformance, ranking loss, traffic loss, lead loss, downtime, service interruptions, missed deadlines, or substitute service costs, even if advised of the possibility of such damages.
To the fullest extent permitted by law, Elevated’s total aggregate liability arising out of or relating to any claim, service, project, subscription, outage, backup issue, recovery issue, website issue, marketing issue, or other dispute shall not exceed the lesser of:
- the total amount actually paid by Client to Elevated for the specific service giving rise to the claim during the three (3) months immediately preceding the event giving rise to the claim; or
- one thousand U.S. dollars (US $1,000.00).
Some jurisdictions may not allow certain limitations, so some portions of this section may apply only to the extent permitted by law. Any legally required minimum remedy shall be limited to the narrowest scope required.
15. Suspension, Termination, and Post-Termination Rights
Suspension
Elevated may suspend work, access, hosting, maintenance, reporting, deliverable release, or other services for nonpayment, abusive behavior, non-cooperation, policy violations, legal risk, security concerns, platform restrictions, or other material issues.
Termination
Either party may terminate for material breach if the breach is not cured within the notice period stated in the written agreement, or within a commercially reasonable time if no specific period is stated. Elevated may terminate immediately for unlawful conduct, nonpayment, abuse, fraud, or serious security risk.
Amounts Still Owed
Upon termination, Client remains responsible for all earned fees, non-cancelable third-party fees, work performed, emergency work performed, collection costs, and any unpaid recurring charges through the applicable paid term or notice period.
16. Governing Law, Venue, Arbitration, and Dispute Procedures
These Terms and any dispute between Client and Elevated Internet Group shall be governed by the laws of the State of New Jersey, without regard to conflict-of-law rules, except where federal law requires otherwise.
Before filing a claim, the parties agree to first attempt good-faith informal resolution by written notice describing the dispute and requested resolution. If the dispute is not resolved informally, either party may pursue the formal dispute process described below.
Arbitration and Dispute Resolution
To the fullest extent permitted by law, any dispute, claim, or controversy arising out of or relating to these Terms, the parties’ relationship, the website, or any services provided by Elevated Internet Group shall be resolved by binding arbitration on an individual basis, except that either party may seek temporary injunctive relief in a court of competent jurisdiction to protect confidential information, intellectual property, or platform/security interests.
The arbitration shall take place in New Jersey unless the parties agree otherwise in writing. The arbitrator shall have authority to award only those remedies available under applicable law and this agreement. Class actions, mass actions, and representative actions are waived to the fullest extent permitted by law.
17. Class Action Waiver
To the fullest extent permitted by law, each party agrees to bring claims only in an individual capacity and not as a plaintiff, class representative, or class member in any purported class, consolidated, representative, or mass proceeding.
18. Attorney Fees and Costs
To the fullest extent permitted by law and the applicable arbitration rules or court rules, the prevailing party in any action to collect unpaid amounts or enforce these Terms may seek recovery of reasonable attorney fees, costs, collection expenses, expert fees, and related enforcement expenses if allowed by the applicable agreement and law.
19. Force Majeure
Elevated shall not be liable for failure or delay caused by circumstances beyond its reasonable control, including utility outages, internet failures, war, terrorism, severe weather, natural disaster, pandemic effects, labor disruptions, vendor failures, cyberattacks, hosting outages, registrar issues, platform bans, government action, or supply disruptions.
20. Severability and Waiver
If any part of these Terms is held unenforceable, the remaining portions shall remain in effect to the fullest extent permitted by law. Failure to enforce any provision is not a waiver of future enforcement.
21. Assignment
Client may not assign its rights or obligations without Elevated’s prior written consent. Elevated may assign or transfer its rights and obligations in connection with a merger, acquisition, sale of assets, reorganization, or internal business restructuring.
22. Entire Agreement and Priority
These Terms, together with any signed proposal, order form, statement of work, invoice terms, onboarding form, maintenance plan, hosting plan, cancellation policy, or privacy policy, form the agreement between the parties. If there is a direct conflict, the signed service agreement or signed proposal controls over this website page.
Terms & Conditions FAQ
Do you guarantee rankings, traffic, leads, sales, or ad results?
No. Elevated does not guarantee rankings, traffic, lead volume, conversions, revenue, ROAS, or any other specific business result unless a separate written agreement expressly states otherwise.
Do you guarantee no downtime, no outages, or no lost data?
No. Elevated does not guarantee uninterrupted hosting, no outages, perfect backups, successful restores, no data loss, or complete immunity from platform failures, hacks, malware, provider issues, or other disruptions.
Who owns my website after final payment?
In general, after full payment, Client owns the final approved custom deliverables created specifically for the Client, while Elevated retains ownership of pre-existing tools, reusable systems, templates, methods, and third-party licensed components remain subject to their own licenses.
What happens if I do not pay on time?
Elevated may pause work, withhold deliverables, suspend recurring services, suspend hosting or support access where applicable, and pursue collection of unpaid amounts and related costs where permitted by law and contract.
Do signed proposals override this page?
Yes. If there is a direct conflict between this page and a signed proposal, statement of work, or other signed service document, the signed document controls.
If you have questions about these Terms & Conditions, please contact Elevated Internet Group.
Last updated: April 8, 2026.
